Shipping policy
Our Guarantee
Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. Because we are a flower farm and attempt to use as many locally grown flowers as possible, our arrangements will vary based on what is growing.
Delivery Policy
Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please contact and speak with our designers to make those arrangements.
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.
Recipient May be Contacted: In some cases, we may contact the recipient if the delivery address is confusing or more information is needed.
Subscription Policy
All subscriptions will be billed on the day the order is placed. It will continue to be billed at the original rate (per the frequency selected) unless the customer logs in to change the order or calls/emails to do so.
Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. Because we are a flower farm and attempt to use as many locally grown flowers as possible, our arrangements will vary based on what is growing.
Delivery Policy
Recipient May be Contacted: In some cases, we may contact the recipient if the delivery address is confusing or more information is needed.
Subscription Policy
All subscriptions will be billed on the day the order is placed. It will continue to be billed at the original rate (per the frequency selected) unless the customer logs in to change the order or calls/emails to do so.